Quality – Is a Religion @ HEALTH SWAYAM

Our QMS evolved from being an ISO driven system (ISO 9001, ISO 15189,). The key elements of our QMS include:

  • Process management and control systems
  • Compliance
  • Training
  • Quality Assurance – auditing, analytics and management reviews
  • Technology and infrastructure management systems
  • Risk assessment and management system

We truly believe that a strong QMS is essential to help us continuously improve reliability of our processes, efficiencies and knowledge management, and also in the ethical conduct of our business. We consider continuous improvement a competitive advantage, and ethics, a minimum basic human trait.

AT HEALTH SWAYAM Compliance is a life style because that’s the right way to do things.



HEALTH SWAYAM has established a strong, dedicated Quality Assurance department backed by professionals from different disciplines. The Quality Assurance department reports directly to a member of the board.

Functions of Quality Assurance Team

  • Implementation of quality systems in accordance with ISO 15189:2012
  • On-line verification of data
  • Routine process audits
  • Internal audits
  • Internal quality checks
  • Participation in Proficiency testing programs
  • Redressal of customer complaints and feedback
  • Training of staff on quality systems

HEALTH SWAYAM has developed over 100 SOPs to meet the quality system requirements.

The SOPs find their application in the following:

  • Safety criteria
  • Sampling and sampling techniques
  • Sample storage, transport and disposal
  • Product based testing
  • Quality of consumables and reagents
  • Use, maintenance and calibration of equipments
  • Selection of test methods and method validation
  • Measurement of degree of uncertainty for analytical techniques
  • Document control
  • Training
  • Quality Assurance procedures for different areas
  • Reference Standard maintenance
  • Calibration procedures and schedules
  • Proficiency testing and Inter-laboratory comparisons
  • Internal quality control, etc.

Quality Improvement Program

HEALTH SWAYAM believes that Total quality involves integrating every aspect of its operations into quality Management – the focus being:

  • Customer delight
  • Involvement of employees in quality improvement
  • Standardization of procedures
  • Continuous training for employees
  • Maintenance of sample integrity
  • Continuous improvement through customer feedback
  • Concentration on satisfying the internal clients