Quality
Quality – Is a Religion @ HEALTH SWAYAM
Our QMS evolved from being an ISO driven system (ISO 9001, ISO 15189,). The key elements of our QMS include:
- Process management and control systems
- Compliance
- Training
- Quality Assurance – auditing, analytics and management reviews
- Technology and infrastructure management systems
- Risk assessment and management system
We truly believe that a strong QMS is essential to help us continuously improve reliability of our processes, efficiencies and knowledge management, and also in the ethical conduct of our business. We consider continuous improvement a competitive advantage, and ethics, a minimum basic human trait.
AT HEALTH SWAYAM Compliance is a life style because that’s the right way to do things.
HEALTH SWAYAM has established a strong, dedicated Quality Assurance department backed by professionals from different disciplines. The Quality Assurance department reports directly to a member of the board.
Functions of Quality Assurance Team
- Implementation of quality systems in accordance with ISO 15189:2012
- On-line verification of data
- Routine process audits
- Internal audits
- Internal quality checks
- Participation in Proficiency testing programs
- Redressal of customer complaints and feedback
- Training of staff on quality systems
HEALTH SWAYAM has developed over 100 SOPs to meet the quality system requirements.
The SOPs find their application in the following:
- Safety criteria
- Sampling and sampling techniques
- Sample storage, transport and disposal
- Product based testing
- Quality of consumables and reagents
- Use, maintenance and calibration of equipments
- Selection of test methods and method validation
- Measurement of degree of uncertainty for analytical techniques
- Document control
- Training
- Quality Assurance procedures for different areas
- Reference Standard maintenance
- Calibration procedures and schedules
- Proficiency testing and Inter-laboratory comparisons
- Internal quality control, etc.
Quality Improvement Program
HEALTH SWAYAM believes that Total quality involves integrating every aspect of its operations into quality Management – the focus being:
- Customer delight
- Involvement of employees in quality improvement
- Standardization of procedures
- Continuous training for employees
- Maintenance of sample integrity
- Continuous improvement through customer feedback
- Concentration on satisfying the internal clients
